SERVICES

Clusters, clustered applications, and making them all work together can be a complicated and demanding challenge. From its founding, Scali has believed that delivering expertise, along with software, is a key part of our value proposition. Our team is constantly involved with customers, both onsite and remotely, to ensure that their environments and their applications are set up properly and running at their full potential. We leverage what we learn from these interactions into better software solutions and better practices for our customers to follow.

Because of our deep knowledge of clustering and our years of customer expertise, we believe that Scali provides the best service offerings in the industry, including:

Support

First and foremost, Scali offers a comprehensive worldwide support program for customers, including software updates and remote email and phone assistance. Through our support services, we can provide remote, Internet-based diagnostics and assistance. A number of support programs are available with guaranteed response times and on-call direct contact with expert-level support personnel.

Installation Services

Scali can provide off-site and on-site system configuration and installation directly or in conjunction with our partners. Scali’s team of technology professionals are experienced in all areas of clustering, and are available to perform a wide range of installation and upgrade services.

High Availability Services

In conjunction with our Scali Manage/HA™ product, which delivers high availability for complex, mission critical, high performance computing environments, Scali offers a set of professional services to ensure that your environment is designed, implemented, and optimized for high availability.

Application Porting and Tuning

Scali has the expertise to understand, identify and optimize the appropriate parallel algorithms and parallel programming methods. Scali can work with your development team to optimize and enhance your application to meet your performance goals.

Training

Scali's training programs are geared specifically to provide educational opportunities in the area of clustering for high performance computing (HPC). The fundamental goal of Scali’s training services is to ensure the customer or partner gains maximum leverage from our clustering solutions and technologies. All Scali training programs are performed by experienced cluster users or consultants. Training is conducted on-site at the customer or partner offices or at Scali’s headquarters. For select courses, shorter training sessions are available as online webinars.